We’d appreciate your feedback on the City Logistics’ CRM Experience At City Logistics, we’re always striving to improve, and we value your input in helping us enhance your Customer Relationship Management (CRM) experience. Your thoughts and suggestions are crucial in making sure we meet your needs. Please take a few moments to share your thoughts with us!Name(Required)Company Name(Required)Position / Role(Required)How satisfied are you with your overall Customer Management experience received from City Logistics?Customer Services(Required)Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedOptional commentCustomer Relationship Management(Required)Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedOptional commentHow satisfied are you with the overall structure and content of the KPI meetings?(Required)Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedOptional commentDo you feel that the KPI meetings provide you with the necessary information and insights get an effective overview of our performance and build on our Strategic Partnership?(Required)Yes, alwaysYes, most of the timeSometimesRarelyNo, neverOptional commentHow satisfied are you with the responsiveness and effectiveness of the escalation process to your Customer Relationship Manager when issues arise?(Required)Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedOptional commentHow likely are you to recommend City Logistics’ services to others?(Required)Score of 1 (not likely at all) to 10 (extremely likely)Extremely LikelyHighly LikelyVery LikelyLikelySomewhat LikelyNeutralSomewhat UnlikelyUnlikelyVery UnlikelyNot LikelyAre there any suggestions you have for improving the KPI meetings or the escalation process? Δ
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