City Logistics CEO Ryan Gaines Business Continuity plan July 2021


Most of our retail customers and the broader retail industry have been impacted.  We have been in the fortunate position to support the quick restoration of their distribution operations and supply chains. Our Durban operation was closed during the week of unrest, but we are currently fully operational and managed through the period with no injury to our people or damage to our infrastructure. We have been encouraged by the responsiveness in retail as repairs and reopening of stores is the focus.

We hope we are over the worst of this unrest and the unity shown amongst communities has been a beacon of hope and strength. I think we would all agree that there needs to be increased focus on risk management, community engagement and business continuity for effective distribution in South Africa.

City Logistics has an effective business continuity plan and supports our customers to provide capacity for continuity of their distribution center operations.

We have made a significant investment in risk management over the past 3 years. Our skilled national risk team is augmented with strong partnerships, intelligence, technology, and community engagement. Our Centralized Control Centre for monitoring risk, as well as our responsiveness, aided in the protection of our Head Office and Riverhorse facilities during the unrest.

We believe that logistics providers need to provide risk solutions to their customers and, in the months ahead, we are actively engaging with all our customers around their evolving needs in this respect.

Please do not hesitate to engage with us further if we can add value to your operations in KwaZulu-Natal and throughout Southern Africa.

A recap follows of our logistics network for your interest:-

City Logistics has its Head Office in Durban and is arguably the largest privately-owned transport business in Southern Africa. We have been around since 1988 and consider ourselves the pre-eminent distribution service provider in Southern Africa with a specific focus on the retail industry. Our infrastructure consists of 14 Depots in Botswana, Namibia, Zambia and South Africa. We manage 250 000 sqm warehousing space, a fleet of over 1 200 vehicles and our customers’ imports and exports via our subsidiary, Afrigistics.

With our world-class IT platform and technology, and a staff compliment of over 3 200, we are well equipped to deliver more than 85 000 cartons a day at operational efficiency exceeding 99%. Our volume of cargo and deliveries (over 3 000 a day) ensure that we can deliver cost-effectively.

Our business culture is reflected in our very low staff turnover and our high customer retention rate since 1997, we salute our long standing customers.

I look forward to assist you with logistics solutions to ensure that KZN’s and South Africa’s Retail Industry is rebuilt together, stronger than ever.

Ryan Gaines

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